Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Philadelphia! We provide all necessary equipment (laptop, headset, peripherals) to ensure you deliver exceptional service from home. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Why Work With Us?
- Full remote work with company-provided equipment
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing training and development
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with support teams for complex cases
- Meet performance metrics for quality and efficiency
- Stay updated on product knowledge
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a remote setting
- Comfortable with technology and troubleshooting
- Typing speed of 35+ WPM
- Reliable high-speed internet connection
- Authorization to work in the US