Job Description
Join Cincinnati Solutions Group as a Remote Customer Service Representative and enjoy the freedom of flexible scheduling while delivering exceptional support to our clients. This fully remote position allows you to work from anywhere in the Cincinnati area with hours tailored to your lifestyle. We're seeking empathetic professionals who thrive in dynamic environments and are passionate about customer satisfaction. Our competitive compensation package includes performance bonuses, comprehensive training, and a supportive virtual team culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing issues, product questions, and service disruptions using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to troubleshoot complex account problems
- Identify upsell opportunities and cross-reference customer needs
- Meet monthly performance metrics for resolution time and satisfaction scores
- Participate in weekly virtual team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Flexible availability including evenings and weekends