Job Description
Join our award-winning support team as a Remote Customer Service Representative in New Orleans! We're urgently hiring passionate individuals to deliver exceptional experiences to our global clientele. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while making a real impact.
Why Delta Support?
- Industry-leading training program
- Clear career advancement paths
- Health, dental, and vision insurance
- 401(k) with company match
- Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLAs
- Document interactions accurately in CRM systems
- Collaborate with specialists to resolve complex issues
- Identify upsell opportunities while maintaining service focus
- Maintain 95%+ customer satisfaction score
- Participate in monthly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work independently and manage time
- Strong problem-solving abilities