Job Description
Join our award-winning customer service team and make a real impact from your home office in Portland! We're urgently seeking empathetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a flexible remote schedule while representing industry-leading brands. This is your chance to build a rewarding career without the commute.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency while maintaining SLAs
- Document all interactions accurately in Salesforce CRM system
- Collaborate with cross-functional teams to resolve escalated cases
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to master product knowledge
- Maintain 95%+ customer satisfaction score metrics
Qualifications
- 2+ years customer service experience in remote or call-center setting
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Flexibility to cover evening/weekend shifts as needed