Job Description
Join DenverConnect Solutions as a Remote Customer Service Representative and deliver exceptional support to our valued clients from the comfort of your home office. We're seeking empathetic professionals to become the voice of our brand in Denver's thriving tech community. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making meaningful connections with customers across Colorado. If you're passionate about problem-solving and thrive in virtual environments, apply today to join our award-winning support team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues, billing concerns, and service escalations efficiently
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer challenges
- Meet monthly performance metrics for resolution time and customer satisfaction
- Participate in ongoing product training to maintain service excellence
- Identify opportunities for process improvements and share feedback with leadership
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environments
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating in a virtual team
- Availability to work flexible shifts including evenings/weekends as needed