Job Description
Join our award-winning customer service team and deliver exceptional remote support to clients across the United States. As a fully remote position based in Jacksonville, FL, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy the flexibility of working from home while receiving comprehensive training, competitive benefits, and career growth opportunities. Start immediately in a role that values your expertise and work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with industry-leading response times
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed case histories
- Collaborate with technical teams to escalate complex issues effectively
- Meet performance metrics including CSAT scores and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk, etc.) and MS Office Suite
- Excellent verbal/written communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution techniques
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends