Job Description
Join our award-winning customer support team and enjoy the freedom of working remotely from Louisville! We're seeking passionate individuals to deliver exceptional service to our clients while enjoying competitive pay, flexible scheduling, and comprehensive benefits. No commute, no office politics – just meaningful work that makes a difference.
Why Work With Us? • Industry-leading training • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and speed
- Identify process improvements and suggest solutions
- Maintain deep product knowledge across service offerings
- Uphold company values in every customer interaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible shifts including evenings/weekends
- Type minimum 40 WPM with high accuracy