Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home. We're immediately hiring passionate individuals to serve our diverse clientele in Oakland and beyond. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution times and satisfaction
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce a plus)
- Excellent written and verbal communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends