Job Description
Join our award-winning team immediately! CustomerFirst Solutions is urgently seeking empathetic and tech-savvy Remote Customer Service Representatives in Tulsa. Enjoy the flexibility of working from home while delivering exceptional support to our diverse clientele. We offer competitive pay, comprehensive training, and a supportive virtual environment.
As a cornerstone of our customer experience team, you'll resolve inquiries, troubleshoot issues, and build lasting relationships. This is your opportunity to launch or advance your career in customer service with a company that values your growth and well-being.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Document interactions and update customer records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet or exceed performance metrics for response time and resolution
- Identify upsell opportunities and promote company services
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer relationships through proactive communication
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years of customer service experience
- Excellent communication and problem-solving skills
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and CRM software
- Strong typing skills (40+ WPM)
- Passion for helping others and representing our brand