Job Description
Join Oakland's premier remote customer service team and transform lives through exceptional support! We're seeking passionate individuals to deliver world-class service from the comfort of their Oakland homes. Enjoy flexible scheduling, comprehensive benefits, and competitive compensation while making a tangible impact in your community.
Why Work With Us?
• 100% remote work opportunities
• Health/dental/vision insurance
• Paid time off & holidays
• Career advancement pathways
• Modern home office stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and precision
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to refine product knowledge
- Identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Quiet home office environment with reliable internet
- Type 40+ WPM with excellent grammar skills
- Proficiency in Zendesk/CRM platforms
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including weekends
- Bay Area residency required (Oakland focus)