Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in San Francisco! We're hiring immediately for motivated individuals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while serving tech-forward clients in the Bay Area. No commute required – just high-speed internet and a passion for problem-solving.
Why NexusConnect?
• Industry-leading training program
• Monthly performance bonuses
• Career advancement opportunities
• 100% remote work environment
Responsibilities
- Handle 50+ inbound/outbound calls daily via VoIP platform
- Resolve complex billing, technical, and account inquiries
- Document interactions in CRM with 98% accuracy
- Collaborate with tech support for escalated issues
- Maintain 95% customer satisfaction score
- Participate in bi-weekly team training sessions
- Meet/exceed productivity targets (25+ resolved cases/day)
Qualifications
- 1+ years customer service experience
- Typing speed of 45+ WPM with 95% accuracy
- Proficiency in Zendesk/Salesforce CRM
- Quiet home office with wired internet connection
- Ability to work PST hours (9 AM - 6 PM)
- Excellent conflict resolution skills
- High school diploma or equivalent required