Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Chicago! We're urgently hiring empathetic professionals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Our Chicago-based company prioritizes employee growth and work-life balance.
What We Offer:
- 100% remote work setup
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and career development
- Monthly performance bonuses
Responsibilities
- Handle 50+ daily customer inquiries via phone/email/chat
- Resolve billing, technical, and product issues with empathy
- Document interactions in CRM systems with 98% accuracy
- Collaborate with cross-functional teams for complex resolutions
- Meet/exceed monthly customer satisfaction targets
- Identify process improvement opportunities
- Adhere to compliance and security protocols
Qualifications
- 1+ years customer service experience
- High-speed internet and quiet home office
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Chicago residency required for local hiring
- Type 35+ WPM with high accuracy