Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Wichita! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact for our clients.
As a key member of our support ecosystem, you'll resolve inquiries with speed and precision, turning challenges into opportunities. Our cutting-edge virtual tools and ongoing training ensure you're equipped for success. If you thrive in dynamic environments and value work-life balance, this is your perfect career move.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical team to resolve complex issues
- Meet/exceed daily performance metrics (AHT, FCR, CSAT)
- Identify upsell opportunities through consultative approach
- Participate in weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/hybrid setting
- Typing speed: 45+ WPM with 98% accuracy
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Quiet, dedicated home office space with reliable internet
- Strong problem-solving skills with conflict resolution expertise
- Available to work evenings/weekends as needed