Job Description
Join Detroit Connect Solutions as a Remote Customer Service Representative and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Maintain high customer satisfaction metrics (CSAT >95%)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient with CRM software (Salesforce/Zendesk)
- Excellent communication and problem-solving skills
- Quiet home office with high-speed internet
- Ability to work flexible hours including evenings/weekends
- Passion for helping others and Detroit community values