Job Description
Join our award-winning customer service team and transform lives from the comfort of your home! At Apex Solutions Group, we're hiring passionate individuals to deliver exceptional support to our clients across the Raleigh area. This fully remote position offers flexible scheduling, comprehensive training, and career growth opportunities. Enjoy a supportive virtual environment with competitive benefits including health insurance, paid time off, and monthly performance bonuses.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience workflows
- Maintain thorough knowledge of product/services and policies
- Participate in ongoing training and team meetings
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years customer service experience (remote experience a plus)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software (Salesforce experience ideal)
- Quiet, dedicated home office space with reliable internet
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving and multitasking abilities
- Must pass background check and drug screening