Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home in Indianapolis! We're seeking passionate individuals to serve as the first point of contact for our valued clients. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities with a company consistently recognized as a top employer in Indiana. No commute, no office politics – just meaningful work that makes a difference.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product/service issues
- Meet or exceed performance metrics including CSAT, FCR, and AHT targets
- Identify upsell opportunities and cross-reference solutions with product knowledge
- Participate in ongoing training to enhance service expertise
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid setting
- Strong verbal/written communication skills and active listening abilities
- Proficient with Microsoft Office Suite and CRM software (Salesforce preferred)
- Excellent problem-solving and conflict resolution capabilities
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- US work authorization and Indiana residency required