Job Description
Join Coastal Connect Solutions as a Remote Customer Service Representative and become the heart of our client interactions! We're urgently hiring passionate individuals to deliver exceptional support from the comfort of your Virginia Beach home. Enjoy flexible scheduling, competitive compensation, and a collaborative virtual environment while making a tangible impact on customer satisfaction. No commute, no office politics – just pure customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues when necessary
- Meet or exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in remote or hybrid settings
- Proficient with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- High-speed internet connection and quiet home office environment
- Ability to work independently while maintaining team collaboration
- Flexible availability including evenings and weekends as needed
- Valid Virginia Beach residency required for timezone alignment