Job Description
Join our award-winning team as a Remote Customer Service Representative and transform how we support our Philadelphia community! We're seeking empathetic professionals to deliver exceptional support from home while enjoying competitive pay, comprehensive benefits, and a flexible schedule. As a key member of our client experience team, you'll resolve inquiries with precision and warmth, making tangible impacts on customer satisfaction.
Our ideal candidate thrives in virtual environments, values continuous improvement, and embodies our commitment to excellence. With state-of-the-art home office equipment provided and ongoing career development opportunities, this role offers stability and growth in a thriving industry. Apply today to become part of Philadelphia's most innovative remote support team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to resolve complex customer escalations
- Meet or exceed performance metrics including CSAT scores and resolution times
- Participate in weekly training sessions to enhance product knowledge
- Identify process improvement opportunities to enhance customer workflows
Qualifications
- 1+ years of customer service experience in remote or virtual environments
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional written and verbal communication skills
- High-speed home internet connection (minimum 25 Mbps)
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as required
- Valid Pennsylvania work authorization