Job Description
Join Apex Solutions Inc., a Buffalo-based industry leader, and become part of our award-winning customer service team! We're seeking passionate Remote Customer Service Representatives to deliver exceptional experiences from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while making a tangible impact on customer satisfaction.
Why Work With Us? • Industry-leading training program • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Career advancement opportunities • Collaborative remote culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM tools while maintaining high resolution rates
- Document interactions accurately in Salesforce and contribute to process improvement
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed KPIs including CSAT, first-contact resolution, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 2 years customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear, empathetic verbal/written abilities
- High-speed internet connection and quiet home office setup
- Ability to work independently while collaborating effectively in a virtual team
- Associate degree or equivalent combination of education/experience
- Flexible availability including evenings/weekends as needed