Job Description
Exciting Opportunity: Remote Customer Service Jobs in Tulsa, OK
Tulsa Support Hub is actively recruiting dedicated professionals to join our elite remote team. If you are looking for a stable career with competitive pay and the flexibility to work from home, this is the perfect opportunity for you. We value empathy, communication, and problem-solving skills.
What You Will Do:
As a Remote Customer Service Representative, you will be the primary point of contact for our valued clients. You will handle inquiries, resolve issues, and ensure every customer leaves with a smile. Our supportive management team is ready to train you to become an expert in our products and services.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat with professionalism.
- Resolve customer complaints and technical issues efficiently while maintaining a positive tone.
- Accurately log all interactions and transactions into our CRM database.
- Collaborate with internal teams to escalate complex issues and find solutions.
- Identify upsell opportunities and promote new products or services to existing clients.
- Stay updated on company policies, products, and industry trends to provide accurate information.
- Meet daily and weekly performance metrics regarding response time and satisfaction scores.
Qualifications
- High school diploma or GED required; Associate’s degree or relevant experience is a plus.
- Previous experience in customer service, technical support, or call center environments.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (experience with Zendesk or Salesforce is preferred).
- Must possess a reliable high-speed internet connection and a dedicated workspace.
- Ability to type 40+ words per minute.
- Must be authorized to work in the United States.