Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Newark, NJ! We're seeking passionate professionals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, flexible scheduling, and a fully remote work environment with comprehensive benefits. Immediate hire available!
Why NexusConnect?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Paid time off and holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Document interactions and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed weekly performance metrics (call volume, resolution time)
- Identify upsell opportunities and cross-reference product knowledge
- Participate in daily team huddles and monthly training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work independently in remote setting
- High-speed internet and quiet home office setup
- Flexible availability including evenings/weekends
- Associate degree or equivalent experience
- Typing speed of 40+ WPM