Job Description
Join our award-winning customer service team and make a real impact! We're urgently seeking motivated Remote Customer Service Representatives to deliver exceptional experiences for our Milwaukee-based clients. Enjoy the flexibility of working from home while representing top-tier brands in a supportive, tech-enabled environment.
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Home office equipment stipend
- Ongoing professional development
- Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams for complex escalations
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (degree preferred)
- Exceptional written/verbal communication skills
- Proficient with Microsoft Office and CRM platforms
- Quiet, dedicated home workspace
- Reliable high-speed internet connection
- Ability to work flexible hours including evenings/weekends