Job Description
Join Lubbock Solutions Group as a Remote Customer Service Representative and become the heart of our client satisfaction engine! We're seeking empathetic professionals to deliver exceptional support experiences from the comfort of your home office. This full-time remote position offers competitive compensation, flexible scheduling, and comprehensive training. Be part of a dynamic team dedicated to resolving inquiries with speed and precision while building lasting customer relationships. Your contributions directly impact our reputation for excellence in West Texas and beyond!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores, resolution time, and first-contact resolution
- Participate in weekly coaching sessions and continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficient in CRM platforms (Salesforce experience highly valued)
- Typing speed of 40+ WPM with high accuracy in data entry
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends as needed