Job Description
Join our award-winning customer service team and deliver exceptional remote support from the comfort of your home! ConnectCare Solutions is urgently seeking passionate individuals to provide world-class assistance to our growing client base in Jacksonville, FL. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while making a real impact in customers' lives. No commute, no office politics – just meaningful work with a supportive culture.
What We Offer:
- Competitive hourly pay with performance incentives
- Comprehensive health benefits (medical/dental/vision)
- Paid time off and holiday pay
- Home office equipment stipend
- Ongoing professional development opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Document interactions accurately in customer relationship management systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance metrics (handle time, first contact resolution)
- Identify upsell opportunities to enhance customer experience
- Participate in weekly team training sessions
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Available to work flexible shifts including weekends
- Passion for helping others and problem-solving