Job Description
Join Our Award-Winning Remote Team in Jacksonville!
ClientFirst Solutions is urgently seeking passionate Customer Service Representatives to join our 100% remote workforce. As a trusted industry leader, we empower our Jacksonville team with cutting-edge tools and industry-leading training. Enjoy the flexibility of working from home while delivering exceptional service to Fortune 500 clients.
What We Offer:
- Comprehensive paid training and certification
- Health, dental, and vision benefits
- 401(k) with company matching
- Paid time off and holidays
- Home office equipment stipend
Ready to launch your customer service career? Apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and shipping requests accurately
- Document interactions in CRM system with 100% compliance
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Participate in ongoing product knowledge training
- Identify upsell opportunities for premium services
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Type 40+ WPM with 98% accuracy
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- U.S. work authorization and background clearance