Job Description
Are you a problem-solver looking for a rewarding career from the comfort of your home?
Horizon Customer Care is urgently hiring Remote Customer Service Representatives based in Columbus, OH. Join a dynamic team dedicated to providing exceptional support to our clients. If you have excellent communication skills and a passion for helping others, we want to hear from you immediately.
As a remote team member, you will be the face of our company, ensuring every customer interaction is a positive one. We offer a competitive pay rate, flexible scheduling, and the opportunity to grow within a supportive organization.
Why Join Us?
- Work from home with a reliable high-speed internet connection.
- Competitive hourly pay of $16.00 - $20.00 depending on experience.
- Flexible schedule options to accommodate your lifestyle.
- Comprehensive training provided to ensure your success.
- Health, dental, and vision insurance available for full-time employees.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience, empathy, and a focus on customer satisfaction.
- Accurately enter and update customer information into our CRM database and ticketing systems.
- Provide product and service information to customers, answering questions to ensure they understand their options.
- Escalate complex issues to the appropriate supervisor or department when necessary.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Participate in daily team meetings and training sessions to stay updated on company policies and product knowledge.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, call center, or retail (preferred but not required for top candidates).
- Must reside in the Columbus, OH area (or willing to commute to HQ for training, though role is remote).
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Strong verbal and written communication skills with a neutral accent.
- Ability to multitask and manage time effectively in a remote environment.