Job Description
Join our award-winning remote team and deliver exceptional customer experiences without leaving your home! At Apex Support Solutions, we provide all necessary equipment to ensure your success in this fully remote role based in Glendale, AZ. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on professional growth. As a key member of our customer service team, you'll resolve inquiries efficiently while representing our industry-leading brand.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using provided equipment and troubleshooting guides
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Strong problem-solving and communication skills
- Reliable high-speed internet connection
- Ability to work independently in a remote setting
- Basic computer proficiency with willingness to learn new systems
- Available to work evenings/weekends as needed