Job Description
Are you a dedicated professional looking for a stable, rewarding career in Orlando, FL? Orlando Tech Connect is seeking a talented Remote Customer Service Representative who is ready to deliver exceptional support without the hassle of purchasing your own equipment.
We believe that talent should never be limited by budget. That is why we provide a fully furnished home office to all remote employees, including a premium Laptop, High-Speed Internet, Noise-Canceling Headset, and Desk Monitor. You can focus on what you do bestâhelping customersâwhile we handle the setup.
In this role, you will serve as the primary point of contact for our clients, resolving technical issues, answering inquiries, and ensuring a seamless user experience. If you have excellent communication skills and a passion for problem-solving, we invite you to join our growing team.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Provide professional, empathetic, and accurate technical support to clients regarding our products and services.
- Utilize CRM software (such as Salesforce or Zendesk) to log interactions, update customer records, and track ticket status.
- Collaborate with the technical backend team to escalate complex issues and ensure timely resolution.
- Maintain a deep understanding of company policies, procedures, and product knowledge to assist customers effectively.
- Proactively identify opportunities to improve the customer experience and suggest process improvements.
Qualifications
- High school diploma or GED required; Associate degree or technical certification is a plus.
- Previous experience in customer service, technical support, or call center environments is preferred but not required.
- Must have a dedicated, quiet workspace and reliable high-speed internet connection (minimum 25 Mbps).
- Strong computer proficiency and the ability to learn new software quickly.
- Excellent verbal communication skills with a professional and polite demeanor.
- Ability to type 40+ WPM and handle multiple phone lines simultaneously.