Job Description
Are you a Sacramento native looking for a stable, remote career? Apex Support Solutions is currently expanding our team and is hiring immediately for dedicated Customer Service Representatives. We are looking for individuals who want to work from the comfort of their home while serving clients across the United States.
Join a forward-thinking company that values your time and expertise. We provide the tools, training, and support you need to succeed in a modern, high-conversion remote environment.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues efficiently with patience and empathy.
- Update and maintain accurate customer records in our CRM database.
- Provide product information and technical troubleshooting assistance.
- Collaborate with cross-functional teams to improve service protocols.
- Meet and exceed daily and monthly performance KPIs.
Qualifications
- High school diploma or GED equivalent required.
- Must reside in Sacramento, CA (or willing to relocate to the area).
- Reliable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Previous customer service experience is a plus, but we provide comprehensive paid training.