Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences from home! We're seeking passionate communicators to serve Houston-based clients while enjoying full-time remote flexibility. TechSupport Solutions Inc. offers comprehensive benefits, career growth opportunities, and a supportive virtual work environment.
What We Offer:
- Competitive salary + performance bonuses
- 100% remote work with flexible scheduling
- Health, dental, and vision insurance
- Professional development stipend
- Equipment stipend for home office setup
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions using Salesforce CRM with 98% accuracy
- Collaborate with technical teams to resolve complex escalations
- Maintain 95% customer satisfaction rating through personalized solutions
- Participate in weekly training sessions on product updates
- Identify process improvements and contribute to team goals
- Adhere to SLA targets for response and resolution times
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced virtual environments
- Strong problem-solving abilities with attention to detail
- High-speed internet connection and quiet workspace
- Available to work rotating weekends and holidays
- High school diploma; associate's degree preferred