Job Description
Join our award-winning team as a Remote Customer Service Representative in Newark, NJ! We're seeking compassionate professionals to deliver exceptional support to our diverse client base. Enjoy the flexibility of working from home while making a real impact through meaningful customer interactions. Immediate hire opportunity with competitive benefits and growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills and emotional intelligence
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet and quiet home office setup
- Available for flexible shifts including evenings/weekends