Job Description
Are you a people person looking for a stable, high-growth opportunity? Apex Support Solutions is currently urgent hiring for a Remote Customer Service Representative to join our dynamic team based in Jacksonville, FL. This is a fully remote position that offers the flexibility to work from home while supporting our growing client base across the United States. We provide comprehensive training and a supportive environment for career growth.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints, issues, and questions in a timely and effective manner.
- Process orders, returns, and refunds accurately within the company CRM system.
- Provide detailed product and service information to ensure customer satisfaction.
- Document all interactions and customer feedback in the company database.
- Collaborate with the support team to identify trends and improve service protocols.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for top candidates.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Reliable high-speed internet connection and a dedicated home office space.