Job Description
Are you a dedicated problem-solver with excellent communication skills? Apex Support Solutions is seeking a highly motivated Remote Customer Service Representative to join our growing team in Jacksonville, FL. In this role, you will be the first point of contact for our clients, ensuring a seamless and positive experience.
We offer a competitive salary, flexible remote schedule, and comprehensive benefits. If you want to advance your career in a supportive environment, we want to hear from you.
Responsibilities
- Manage high-volume customer interactions via phone, email, and live chat with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Document all customer interactions and account information accurately in our CRM system.
- Collaborate with internal teams to escalate complex issues and propose solutions.
- Provide product knowledge and training to customers to ensure satisfaction.
- Maintain a high level of confidentiality and data security.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Ability to type at least 40 WPM.
- Reliable high-speed internet connection and a dedicated home workspace.
- Proficiency with Microsoft Office Suite and CRM software.