Job Description
Are you a dedicated professional seeking a rewarding career in customer support? Apex Support Solutions is currently hiring Remote Customer Service Representatives to join our expanding team based in Jacksonville, FL.
We offer a competitive pay structure, flexible scheduling, and the ability to work from the comfort of your home. If you thrive in a fast-paced environment and love helping people solve problems, we want to hear from you.
Why Join Us?
- Competitive hourly rate ranging from $16.00 to $22.00.
- Full-time employment with comprehensive benefits package.
- 100% Remote work model for Jacksonville, FL residents.
- Extensive training provided to ensure your success.
- Supportive team culture and career advancement opportunities.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Accurately document customer interactions and account information into the CRM system.
- Provide accurate product information and technical support to ensure customer satisfaction.
- Collaborate with team leads to improve service processes and resolve recurring issues.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Identify upsell opportunities to contribute to revenue growth.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Must reside in the Jacksonville, FL area.
- Excellent verbal and written communication skills.
- Proficient in computer usage and typing (35+ WPM).
- Reliable high-speed internet connection and a quiet home office environment.
- Previous customer service experience is a plus but not required.
- Ability to work flexible hours, including evenings and weekends.