Job Description
Join our award-winning remote team as a Customer Service Representative in Jacksonville, FL! We're urgently seeking empathetic professionals to deliver exceptional support experiences. Enjoy flexible remote work, competitive compensation, and comprehensive benefits including health insurance and paid time off. Be part of a company that values your growth and provides cutting-edge training resources.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Document interactions and identify process improvement opportunities
- Collaborate with technical teams to resolve complex issues
- Maintain product knowledge through quarterly training modules
- Meet/exceed KPIs for response time and resolution efficiency
Qualifications
- Minimum 2 years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- High-speed internet connection and quiet home office
- Ability to work flexible shifts including weekends
- Professional certification preferred (e.g., CCXP, CPHR)