Job Description
Welcome to Horizon Support Solutions, where we are redefining customer excellence in the digital age. We are currently seeking a dedicated and empathetic Remote Customer Service Representative to join our expanding team based in New Orleans. If you have a passion for resolving complex issues and providing world-class support, we want to hear from you.
This is a direct hire opportunity offering a competitive salary, comprehensive benefits, and the flexibility of working from home. You will be the voice of our brand, ensuring our clients feel valued and understood every time they reach out.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer concerns and technical issues with patience, empathy, and efficiency.
- Accurately document all customer interactions and account updates in our CRM system.
- Provide accurate product information and educate customers on new features.
- Collaborate with cross-functional teams to escalate and resolve escalated tickets.
- Identify opportunities to improve the customer support process and contribute to team goals.
Qualifications
- High school diploma or GED equivalent required; associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or technical support.
- Excellent verbal and written communication skills with a professional demeanor.
- Strong problem-solving abilities and the ability to think on your feet.
- Must have a reliable high-speed internet connection and a quiet home workspace.
- Proficiency in Microsoft Office Suite and Google Workspace.