Job Description
Are you a compassionate communicator looking for a rewarding career from the comfort of your home in New Orleans? Horizon Support Services is seeking dedicated Customer Service Representatives to join our expanding remote team. We offer competitive pay, flexible scheduling, and the opportunity to make a real impact in the lives of our clients.
We are looking for individuals who are tech-savvy, patient, and ready to start immediately. If you have a strong desire to help others and excellent problem-solving skills, we want to hear from you.
Responsibilities
- Handle High-Volume Inquiries: Respond to customer emails, chats, and phone calls professionally and efficiently.
- Resolve Issues: Diagnose customer problems and provide effective solutions or escalate to higher management when necessary.
- Product Knowledge: Maintain up-to-date knowledge of our products and services to assist customers accurately.
- CRM Management: Log interactions and update customer records in our internal database (Salesforce/Zendesk).
- Feedback Collection: Gather and report customer feedback to help improve our service quality.
Qualifications
- High School Diploma: or equivalent required.
- Previous Experience: 1+ years in customer service or call center experience is preferred but not mandatory for top candidates.
- Reliable Internet: High-speed internet connection and a quiet home office space are essential.
- Communication: Exceptional verbal and written English skills with a friendly, professional tone.
- Technical Proficiency: Comfortable navigating computer systems and CRM software.