Job Description
Join our award-winning customer support team and launch your career in tech! Stellar Support Solutions is seeking enthusiastic Remote Customer Service Representatives in St. Louis to deliver exceptional client experiences. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy flexible remote work while making a tangible impact in a dynamic, supportive environment. Our competitive benefits package includes health insurance, paid time off, and career advancement programs. Join over 500 team members who've started with us and built successful careers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues using our knowledge base and troubleshooting guides
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (degree preferred but not required)
- Strong verbal and written communication skills
- Ability to work independently in a remote setting
- Basic computer proficiency and typing speed (30+ WPM)
- Customer-first mindset with problem-solving aptitude
- Reliable internet connection and quiet workspace
- Ability to work flexible hours including evenings/weekends as needed