Job Description
Are you a dedicated professional seeking a rewarding career with a company that values your work-life balance? Apex Support Solutions is currently hiring a Remote Customer Service Representative to join our expanding team in Raleigh, NC.
We are looking for individuals who are passionate about helping others, possess excellent communication skills, and thrive in a fast-paced virtual environment. As a remote employee, you will have the flexibility to work from home while providing top-tier support to our valued clients.
Why Join Us?
- Competitive hourly pay ranging from $16.00 to $22.00.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling to accommodate your lifestyle.
- Opportunities for career advancement and professional development.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Assist customers with product inquiries, account troubleshooting, billing questions, and technical support.
- Maintain a high level of customer satisfaction by demonstrating empathy, patience, and professionalism.
- Document all customer interactions and issues accurately in our CRM system (Salesforce/Zendesk).
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Stay up-to-date on product knowledge, policies, and procedures to provide accurate information.
- Identify opportunities to upsell or cross-sell products/services where appropriate.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Proven experience in customer service, call center, or technical support roles.
- Must have a reliable high-speed internet connection and a dedicated home workspace.
- Excellent verbal and written communication skills with the ability to convey complex information clearly.
- Proficiency in using computer applications, CRM software, and typing at least 40 WPM.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be authorized to work in the United States.