Job Description
Are you a dedicated professional looking for a rewarding career in customer support? Apex Support Solutions is looking for enthusiastic individuals to join our remote team from the comfort of your home in San Antonio, TX. We offer competitive pay, flexible scheduling, and a supportive work environment designed for career growth.
We are currently hiring immediately for full-time Customer Service Representatives. In this role, you will be the voice and face of our brand, ensuring our clients receive the highest level of service and support. If you are tech-savvy, patient, and have a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- 100% Remote work setup
- Comprehensive training and onboarding
- Health, dental, and vision insurance available
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve customer complaints and issues in a professional and empathetic manner.
- Use CRM software to log interactions and track customer account status.
- Provide product information and technical assistance to clients.
- Collaborate with team leads to improve service processes and quality assurance.
- Maintain a high level of professionalism and adherence to company call scripts.
- Stay updated on product features and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Must reside within the United States, specifically in or near San Antonio, TX.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Previous customer service or call center experience is a plus but not mandatory.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection and a quiet workspace.