Job Description
Welcome to Apex Support Services, where we prioritize our people and our clients. We are currently seeking a highly motivated Remote Customer Service Representative to join our growing team in St. Louis, MO.
As a key member of our support team, you will be the voice of our brand, ensuring our customers receive exceptional service from the comfort of their home. We offer a competitive compensation package, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Flexible work schedule
- Remote-first culture with a St. Louis HQ connection
- Professional development opportunities
If you thrive in a fast-paced environment and love helping others, we want to hear from you!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues with patience and professionalism.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and account information in our CRM system.
- Identify and escalate complex issues to the appropriate department.
- Proactively suggest products or services to enhance the customer experience.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or call center environment.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving and multitasking abilities.
- Reliable high-speed internet and a quiet home workspace.
- Ability to work a flexible schedule, including weekends and holidays as needed.