Job Description
Are you ready to start tomorrow and join a team that values your skills? Global Support Solutions is seeking a dynamic Remote Customer Service Representative based in Boston, MA. In this role, you will be the first point of contact for our clients, providing exceptional support and solutions from the comfort of your home.
We are looking for individuals who thrive in a fast-paced environment and are eager to deliver top-tier service. As a remote employee, you will have the flexibility to work from anywhere while being supported by our dedicated Boston-based leadership team.
Why Join Us?
- Immediate Start: Positions available to begin tomorrow.
- Competitive Pay: Earn between $18 and $26 per hour based on experience.
- Remote Flexibility: Work from home with a reliable internet connection.
- Professional Growth: Clear pathways for advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer calls, emails, and live chats with professionalism and empathy.
- Resolve customer inquiries and issues accurately and efficiently using our CRM software (Salesforce/Zendesk).
- Document all customer interactions and transactions in our internal database.
- Identify and escalate complex issues to the appropriate support teams or supervisors.
- Maintain a high level of product knowledge to provide accurate information to clients.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or GED required; associate or bachelor’s degree preferred.
- Previous customer service experience is highly desirable.
- Strong verbal and written communication skills.
- Ability to type 40+ WPM and navigate computer systems with ease.
- Reliable high-speed internet connection and a quiet home workspace.
- Available to work flexible hours, including evenings and weekends.