Job Description
We are urgently hiring dedicated Customer Service Representatives for a fully remote position serving the San Francisco, CA area. If you are looking for a stable job that allows you to work from home while earning a competitive salary, this is the opportunity for you.
At SF Connect Support, we pride ourselves on delivering exceptional support to our global clients. As a remote team member, you will be the face of our company, ensuring every customer interaction is positive, professional, and resolved efficiently.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in San Francisco or anywhere in the US.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Professional Development: Access to ongoing training and career growth opportunities.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on San Francisco-based clients.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Document all interactions and resolutions accurately in our CRM software (Salesforce/Zendesk).
- Assist customers with product information, troubleshooting technical issues, and account management.
- Collaborate with the technical team to escalate and resolve complex issues.
- Maintain a high level of customer satisfaction and represent the brand positively.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Reliable high-speed internet connection and a quiet, distraction-free home workspace.
- Strong verbal and written communication skills.
- Previous experience in customer service or technical support is a plus but not required.
- Ability to work flexible hours, including evenings and weekends as needed.
- Proficiency with Microsoft Office Suite and computer navigation.