Job Description
Join Our Remote Customer Service Team in Tucson, AZ - Urgently Hiring!
Tucson Connect Solutions is seeking motivated Remote Customer Service Representatives to join our growing team. Enjoy the flexibility of working from home while delivering exceptional customer experiences. We offer competitive pay, comprehensive benefits, and a supportive remote work environment.
Why Join Us?
- Competitive hourly rate + performance bonuses
- 100% remote work (no commute!)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and career growth
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with support teams to resolve complex issues
- Identify upsell opportunities and promote company offerings
- Maintain product knowledge through training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with computers and CRM software
- Quiet home office with reliable internet
- Ability to work flexible shifts (including evenings/weekends)
- Type 35+ WPM with high accuracy
- Pass background check and drug screening