Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Oakland, CA! We're urgently hiring empathetic professionals to deliver exceptional service to our diverse client base. Enjoy the flexibility of working from home while making a real impact in our fast-paced tech environment. Benefits include: competitive hourly pay, comprehensive health insurance, paid training, and career growth opportunities. Why join us? Our culture values work-life balance, innovation, and employee recognition. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and refunds using CRM software (Salesforce experience preferred)
- Collaborate with technical teams to troubleshoot complex product issues
- Document interactions accurately in our ticketing system
- Meet daily performance metrics (calls handled, resolution time)
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Freshdesk, or similar CRM platforms
- Exceptional communication skills and empathy for diverse customer needs
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving skills with attention to detail
- Valid California work authorization and background clearance