Job Description
Join our dynamic team as a Remote Customer Service Representative in Jacksonville! We're urgently seeking empathetic professionals to deliver exceptional support experiences from home. Enjoy flexible scheduling, comprehensive training, and a supportive virtual work environment while making a real impact on our clients' satisfaction. This is your opportunity to launch or advance your customer service career with a forward-thinking company that values your growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and service-related problems efficiently
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex cases and ensure seamless resolutions
- Meet or exceed performance metrics including CSAT scores and resolution times
- Continuously update product knowledge to maintain high-quality support standards
Qualifications
- Minimum 1 year of customer service experience in a remote or contact center setting
- Exceptional verbal and written communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- High-speed internet connection and quiet home office environment
- Ability to work independently while maintaining team collaboration
- Strong problem-solving skills with a customer-first mindset
- Flexibility to work evenings/weekends as needed based on client requirements