Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences from the comfort of your home office. We're urgently hiring passionate individuals in Louisville, KY to handle inbound customer inquiries with empathy and professionalism. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. No commute, no office politics – just meaningful work that supports your community.
Why Join Us?
- Industry-leading training and career growth opportunities
- Health, dental, and vision insurance (Day 1 eligibility)
- 401(k) with company match
- Monthly performance bonuses and recognition programs
- Home office equipment stipend ($500)
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with technical support teams for complex issue escalation
- Document all interactions in CRM system with precision
- Meet/exceed monthly KPIs for resolution time and quality
- Identify upsell opportunities to enhance customer relationships
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk experience a plus)
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail
- Must reside in Louisville, KY metropolitan area