Job Description
Join Our Team in Wichita, KS!
We are looking for a dedicated and empathetic Remote Customer Service Representative to join the Apex Support Solutions family. In this role, you will be the voice of our brand, ensuring our customers receive top-tier support while enjoying the flexibility of working from home.
Why Join Us?
- Competitive salary with performance bonuses.
- Flexible remote work schedule.
- Comprehensive health benefits and paid time off.
- State-of-the-art home office equipment provided.
About the Role:
You will act as the primary point of contact for our clients, handling inquiries, resolving issues, and building lasting relationships. We value patience, professionalism, and a proactive attitude.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer issues and complaints with a focus on customer satisfaction and retention.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback in the internal database.
- Collaborate with the sales and technical teams to ensure comprehensive customer support.
- Identify opportunities to upsell products or services to existing customers.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Ability to type 40+ WPM with high accuracy.
- Reliable high-speed internet connection and a quiet home workspace.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Must be authorized to work in the United States.