Job Description
Are you a compassionate communicator looking for a stable career? Apex Support Solutions is seeking dedicated Customer Service Representatives to join our rapidly expanding remote team based in Tulsa, Oklahoma.
We are currently hiring immediately for full-time, work-from-home positions. If you have a passion for problem-solving and want to make a difference in people's lives, we want to hear from you.
As a remote team member, you will enjoy the flexibility of working from your own home while being backed by a world-class support infrastructure.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and issues with empathy and efficiency.
- Utilize CRM software to track customer interactions and update records.
- Collaborate with team leads to ensure service quality standards are met.
- Identify opportunities to upsell products and services.
- Document customer feedback and report trends to management.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Must reside in the United States (Tulsa, OK area highly preferred).
- Stable, high-speed internet connection and a quiet home office environment.
- Previous customer service experience is a plus, but we provide comprehensive training.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 35+ WPM.