Job Description
Join our award-winning team as a Remote Customer Service Specialist and transform how Detroit residents experience support! We're urgently hiring tech-savvy professionals to deliver exceptional service from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible hours while making a real impact in our community.
At Detroit Tech Solutions, we believe remote work shouldn't compromise career growth. You'll receive cutting-edge training, mentorship from industry experts, and opportunities for advancement within our innovative ecosystem. Our commitment to work-life balance ensures you thrive professionally while maintaining personal fulfillment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional speed and accuracy
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Meet or exceed monthly performance metrics including resolution times
- Participate in continuous improvement initiatives for service protocols
- Adhere strictly to data security and confidentiality standards
Qualifications
- Minimum 2 years customer service experience in tech or retail sectors
- Proficient in CRM software (Salesforce, Zendesk) and Microsoft Office suite
- Exceptional written and verbal communication skills
- High-speed home internet and dedicated quiet workspace
- Ability to work independently while collaborating effectively with remote teams
- Problem-solving aptitude with strong attention to detail
- Flexible availability including evening and weekend shifts
- Valid Michigan driver's license (for occasional in-person training)